About Us

Our Story

Westbridge Store was founded on a simple idea: buying online should feel as reassuring as shopping at a trusted local shop. We wanted to offer honest products, clear prices, dependable delivery and real people to talk to when you need help.

We are based at 83 Church Road in Hove, on England's south coast. We began as a small, independent business, and we still run Westbridge Store with the same attention to detail and personal care. Every product we list, every order we pack and every message we answer reflects our belief that good service is built one customer at a time.

We are not a faceless marketplace. We are an independent UK retailer, and we want every visit to our shop to leave you feeling confident, informed and happy with your purchase.

Our Mission

Our mission is to offer carefully chosen, good-quality products at fair prices, backed by transparent policies and friendly, responsive service. We want to earn your trust, not just your custom. In practice, that means:

• Being honest: clear product descriptions, accurate images and no hidden charges.
• Being reliable: careful packing, prompt dispatch and dependable delivery across the United Kingdom.
• Being fair: straightforward returns that respect your legal rights and go beyond them.
• Being reachable: real people who answer your questions by email or telephone.

Our Values

Quality You Can Rely On

We choose the products we offer with care. We look for items that are well made, fit for purpose and good value. Before a product appears in our shop, we check that its description, specifications and images represent it fairly, so you know exactly what you are buying.

Transparency at Every Step

All prices on our website are shown in pounds sterling (GBP) and include VAT. Delivery within the United Kingdom is completely free, so no shipping costs are added at checkout. The price you see is the price you pay.

Respect for Our Customers

We treat every customer as we would want to be treated. We will always be courteous and helpful, and if something goes wrong, we will put it right promptly and fairly. We handle your personal data responsibly and in line with UK GDPR and the Data Protection Act 2018. We use it only to process your orders, provide customer service and meet our legal obligations.

Care in Everything We Do

We take care at every stage, from the moment you place your order to the moment it arrives. We pack each order securely so it reaches you in excellent condition, and we keep you informed so you always know what is happening.

Our Customer Promise

When you shop with Westbridge Store, we promise:

• Free UK delivery on every order, with no shipping costs within the United Kingdom.
• Delivery within 4–6 working days of placing your order.
• Prices that include VAT, with no surprises at checkout.
• A secure checkout that protects your payment details.
• Your full statutory rights under UK consumer law, including the 14-day cancellation right.
• A voluntary 30-day returns window from delivery, offered as goodwill on top of your legal rights.
• Friendly, personal support from a team that genuinely cares.

What Sets Us Apart

An Independent UK Business

As an independent retailer based in Hove, we answer to our customers, not to shareholders. This lets us focus on what matters most: the right products, honest advice and service that feels personal.

Carefully Chosen Products

We do not try to stock everything. We focus on a range we believe in, and we present each item clearly and accurately so you can choose with confidence.

Free, Dependable Delivery

Every order delivered within the United Kingdom ships free of charge and arrives within 4–6 working days. If anything is likely to delay your order, we will tell you as soon as possible.

Real People, Real Answers

If you have a question about a product, an order or a return, you can contact us directly by email or telephone. We aim to reply to every enquiry as quickly as possible, usually within one to two working days.

Why You Can Shop With Confidence

Secure Payment

Our shop runs on a trusted e-commerce platform with an encrypted checkout. Established payment providers process your payment information securely, and we never see or store your full card details. You can pay using any of the payment methods shown at checkout.

Fast, Free UK Delivery

Delivery within the United Kingdom is free, with no shipping costs. Orders are normally delivered within 4–6 working days. Working days are Monday to Friday, excluding UK bank holidays. In rare cases, events outside our control, such as severe weather or carrier disruption, may cause delays. If this happens, we will keep you informed.

Your Statutory 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days without giving any reason. This period begins on the day after you, or a person you nominate, receive the goods. If your order arrives in several deliveries, the period begins on the day after you receive the last item.

To cancel, please send us a clear statement of your decision by email or in writing before the 14-day period ends. You may use the model cancellation form, but you do not have to. After you notify us, please return the goods without undue delay and no later than 14 days after telling us you wish to cancel.

We will refund the full price you paid, including any delivery charges you paid (UK delivery is free, so normally none apply). We will make the refund within 14 days of receiving the goods back, or within 14 days of receiving proof that you have returned them, whichever is earlier. We will use the same payment method you used for the original purchase, unless you agree otherwise. Unless we tell you otherwise, you are responsible for the direct cost of returning goods when you cancel. We may reduce a refund if the goods have lost value because you handled them beyond what is necessary to establish their nature, characteristics and functioning.

Some exceptions apply under the Regulations. These include goods made to your specifications or clearly personalised, and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

Our Voluntary 30-Day Returns Policy

Separately from your statutory rights, and as a goodwill gesture, we offer a voluntary extended return window of 30 days from delivery. This is a contractual commitment from Westbridge Store, not a legal requirement. It gives you extra time to decide whether an item is right for you.

• Items should be returned unused, in their original condition and, where possible, in their original packaging.
• Please contact us before sending anything back, so that we can confirm the return instructions.
• The same exceptions that apply to the statutory cancellation right (for example, personalised or unsealed hygiene items) also apply to this voluntary policy.
• Once we have received and checked your return, we will refund you using your original payment method.

This voluntary policy does not replace, limit or affect your statutory 14-day cancellation right or your rights under the Consumer Rights Act 2015.

Your Rights Under the Consumer Rights Act 2015

Every product you buy from us must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you have legal rights to a repair, replacement or refund, depending on the circumstances and when you report the fault:

• Within 30 days of receiving the goods, you can reject faulty goods and receive a full refund.
• Within six months, if a fault appears, you are entitled to a repair or replacement. If this is not possible, or the repair or replacement is unsuccessful, you may be entitled to a refund or a price reduction.
• After six months, you may still be entitled to a repair, replacement or, in some cases, a refund or price reduction. However, you may need to show that the fault existed when you received the goods.
• You may be able to bring a claim for faulty goods for up to six years from purchase (five years in Scotland).

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible. We will cover the reasonable cost of returning faulty goods. These statutory rights apply in addition to our voluntary returns policy and are not affected by it.

Your Privacy Matters

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. We collect only the information we need to fulfil your order, provide customer support and meet our legal obligations, and we never sell your data. You have the right to access, correct or request deletion of your personal data. For full details, please see our Privacy Policy.

Get in Touch

We are always happy to hear from you, whether you have a question before you buy, need help with an order or simply want to share your feedback.

• Business name: Westbridge Store
• Address: 83 Church Road, Hove, BN3 2BB, United Kingdom
• Email: sanirajbharsanirajbhar50@gmail.com
• Telephone: 07700 900017
• Website: westbridgestores.myshopify.com

We aim to respond to all enquiries within one to two working days.

Shop With Us Today

Thank you for taking the time to get to know us. At Westbridge Store, we believe great shopping comes down to quality products, honest prices and people who care. Browse our range, enjoy free UK delivery within 4–6 working days and shop knowing that your rights are protected and your satisfaction matters to us.

We look forward to welcoming you as a customer of Westbridge Store.